Tune into the Voice of Your Customer with Voice Mining

Originally published 26 October 2008

Combining voice capture with BI offers valuable insights for marketing and business decision makers. This paper outlines how to analyze audio data with text mining via a case study of customer conversations collected in MSNTV call center.

You must be a member to view this content. Membership is free and gives you full access to all content across the Network. Login or sign up today.

Sorry there was a problem with your login or password. Please try again.
Member Login

Not a member? Signup now!
Forgot your password? Get it now.



Want to post a comment? Login or become a member today!

Be the first to comment!